This Agreement is between you, hereinafter referred to as “Customer,” and Vilcom Networks Limited, hereinafter referred to as “VILCOM FIBER” and sets forth the terms and conditions under which you agree to use and we agree to provide Service.


This Service allows all new and existing Vilcom Home Fibre and business customers to subscribe for their preferred internet package. However, Vilcom Networks has certain guidelines and rules that must be enforced for the benefit of both Vilcom customers and all other Internet service providers. Vilcom therefore requires customer to adhere to the guidelines and terms and conditions set forth.


Customer acknowledges he/she is eighteen (18) years of age or older and that Customer has the legal authority to enter into this Agreement. Customer agrees promptly to notify Vilcom Networks whenever Customer’s personal or billing information changes.

Customer is responsible for all use of Service and Customer’s account whether by Customer or someone using Customer’s account with or without Customer’s permission, including all secondary or sub-accounts associated with Customer’s primary account, and to pay for all activity associated with Customer’s account. Customer agrees to use the Service for lawful purposes, in compliance with all applicable laws.

Service is provided for use in conformance with these Terms of Service. Vilcom Networks reserves the right to investigate suspected violations of the Terms of Service. When Vilcom becomes aware of possible violations, Vilcom may initiate investigation which may include gathering information from Customer or customers involved and the complaining party, if any, and examination of material on Vilcom’s servers.

During an investigation, Vilcom Networks may suspend the account or accounts involved and/or remove the material involved from its servers. If Vilcom Networks believes a violation of these Terms of Service has occurred, it may take responsive action at its sole discretion. Such action may include, but is not limited to, temporary or permanent removal of material from Vilcom’s servers, warnings to Customer or customers responsible, and the suspension or termination of the account or accounts responsible.

Vilcom Networks, at its sole discretion, will determine what action will be taken in response to a violation on a case-by-case basis. Violations of these Terms of Service could also subject the Customer to criminal or civil liability.

1.1.1 The Service

This Service allows all new and existing Vilcom Home and Business Fibre customers to subscribe for their preferred internet package.

1.1.2 Eligibility

This Service is open to all new and existing customers who sign up for the Vilcom Home Fibre ready areas (Fibre Zones).

3. New customers

The following is the flow of events once you are interested in having our service.

  •  Our sales teams at the field create an account for the New client. Whereby he/she will get a notification via text message or email.
  • The client will then receive an (account number) from Vilcom Networks Ltd.
  • The client should then pay for the service through Vilcom paybill no. 4062755 (CLIENT ACCOUNT NUMBER AND NOT MOBILE NUMBER) i.e.

Select Lipa na Mpesa.

Select Pay bill No.

Enter Business No as 4062755

ACC No: your assigned Vilcom account no.

Enter the Amount.

Enter your PIN and Send.

  • A technician is then assigned to install the service for the client.
  • Vilcom configures the customers’ service for activation.
  • Client then gets a notification for a password and access to Internet.

1.1.4 For existing customers

Vilcom is committed to follow up with their clients in the case of any arising problems they may or may not encounter depending on their availability through our CUSTOMER CARE HELPLINE; (+254) 777055555, (+254) 755055555, (+254) 726888777 or


Vilcom Fiber accounts are for individual use only. Customer may not share passwords or accounts with others.

Vilcom Networks shall provide or obtain passwords to protect Customer’s account and Services. In the event that the security of a Customer’s account or Service is compromised, Vilcom Networks shall contact the Customer to change to a new stronger password inclusive of special characters.

Vilcom Networks may monitor the security of Customer’s passwords at any time. A Customer with an insecure password may be directed to change the password to one that complies with the above rules; continued failure to maintain password security may be grounds for account termination.

1.3. Internet Packages         

Ksh. 2,800Ksh. 3,800Ksh. 4,999Ksh. 9,49930

The following are our available Home Fiber and Business internet package:
1.4. Installation

All Vilcom Equipment belongs to us, other third parties will not be deemed fixtures or in any way part of the Premises. Vilcom Equipment includes all new or reconditioned equipment installed, provided or leased to you by us or our agents, including but not limited to, cabling and related electronic devices, cable modems, wireless gateway/routers, any other hardware and all software or “downloads” to Vilcom Equipment. You agree to use Vilcom Equipment only for the Services pursuant to this Agreement. We may remove or change the Vilcom Equipment at our discretion at any time the Services are active or following the termination of your Service(s). You agree to allow us access to the Premises for these purposes. You may not sell, lease, abandon or give away the Vilcom Equipment, or permit any other provider of video, high speed data or telephone services to use the Vilcom Equipment. The Vilcom Equipment may only be used in the Premises.